Connectivity at the Academies

Clinical Academies

During placement at Clinical Academies, Medical students will become familiar with the different study areas and Libraries that are available at each Trust. The Medical School’s Academy IT Officer (based in the Faculty’s TEL team) coordinates with Academy Administrators, Library staff and Trust IT teams to purchase and maintain a number of PCs at each site that will allow you access to NHS Systems and the University network when you need it.

This resource aims to assist our Medical students based in Academies with accessing useful information in a number of ways:

Eduroam at the Academies

Over the last year or so, our Academy Network Manager has been working with Trust network teams to facilitate the installation of the Eduroam wireless network at the Academies, which will be universally available in 2016. The Eduroam service at each NHS Trust provides secure wireless access for Bristol Students & Staff using their University login credentials, as well as for visitors from other organisations that are part of the eduroam federation. If you have already set up Eduroam on your laptop or mobile device, you should find that you are automatically connected as if you had just walked into a University study area. As a University of Bristol student, you can also to use this wireless service at other eduroam locations worldwide.eduroam

IT Services have detailed information pages with specific instructions for how to set up Eduroam on your devices.

Using the University Student Remote Desktop

Across all of the Clinical Academies there are study areas, usually in the Academy Library or common rooms, which are set up with PCs capable of connecting to the University network. In most cases, there will be an icon on the desktop, that will prompt you for your University login details when you open it.

The Student Remote Desktop will provide you with a full desktop session in exactly the same way as if you were sat at a PC on campus. This means you will have access to the University of Bristol network, and all of the benefits that brings such as:

From the Academy Library or Study Area

➡ Find thRemote_desktop_connection_icone UoB-NHSStudentDesktop shortcut on your PC
➡ Double-click, and when prompted, enter your University of Bristol login details as follows:

Username: uob\yourusername   e.g. uob\ab12345 
Password: youruobpassword

Your session will then load on the University server.

From your own device


  1. Download the Student Remote Desktop from the IT Services website
  2. When prompted, save the file to your desktop – then go to your desktop and open the Remote Desktop file
  3. Log in with your University credentials (see above)

Alternatively you can manually connect to the Student Remote desktop server:

  1. Click the Start button
  2. Start typing Remote Desktop and when it appears in the search area, click it
  3. In the ‘Computer’ field, type in (or paste)
  4.  Click connect, and click ‘Choose another account’ when prompted
  5. Type in your University credentials as above (UOB\username and your password) and press OK

Mac (OSX)

  1. Download the Microsoft Remote Desktop app from the App Store
  2. Download the IT Services pre-configured remote desktop file (or set up manually)
  3. Log in with your University credentials

Connection troubleshooting

Occasionally there may be a delay between logging in and the desktop loading, this can be due to a few things, for example:
First time access – if this is your first time using the remote desktop service, or if you haven’t used it for a long time, it may take a while to log in.
Network speed – if the network is under heavy use you may notice more of a delay in the time it takes for your desktop session to load.

If you receive an error message similar to the following: “Remote desktop can’t find/connect to the computer …”

This usually indicates a problem with the network connection between the University and Trust sites, and in the first instance you should report it to Academy or Library staff who will be able to put you in touch with either the Trust IT department or the University of Bristol IT Service Desk. Be sure to have your username, location and details of the problem at hand.

Login troubleshooting

All hospital PCs are connected to an NHS Trust network, most of which will require you to log in with a Trust-specific username and password first. If you experience problems logging in to any NHS systems, you should contact your local Trust Helpdesk team- the Library and Academy staff should be able to point you in the right direction if you’re not sure who to ask.

Some dedicated ‘open access’ PCs have been set up across the Academies that do not require an NHS account to log in, but they will usually be limited in their capabilities for security reasons. In these cases, logging in to the Student Remote Desktop Service is essential for basic services like accessing the web, Microsoft Office etc.

When you try to log in to the remote desktop you must enter your username as above with the    UOB\   prefix as mentioned above, otherwise you may more than likely encounter problems. If you’re unsure about your password, you can check it using the IT Services Password Checker. If you find you need to change your Google or UoB password for any reason, you can find the necessary information here.

Leave a Reply